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AI and people, working better together.

Services + Solutions

tmc-ai is where AI meets human service.
Automated when possible, human when it should be.

Phone squiggles
What can our AI agents do

Inbound or outbound, our AI voice and chat agents are trained to:

  • Take messages & provide reception services

  • Book appointments directly into your calendar

  • Drive sales & make outbound calls

  • Manage helpdesk, triage & customer support

  • Handle live chat with seamless AI-to-human handoff

What is a Voice Agent Mascot

How It Works

A voice agent mascot is a branded character, like Ted that gives your AI a personality and identity. It helps humanise the technology and makes interactions feel more approachable and consistent for your clients. And the best part? The entire process happens in the blink of an eye. Here’s how it works, explained in plain English.

Note: While Ted is our Conversational AI mascot, tmc offers a wide range of voice options, including support for multiple languages. If you have specific preferences or requirements, our Sales Team can help tailor a solution that fits your needs perfectly.

How it works

The Process

Step 1

Voice to Speech

Speech Recognition –
Converts voice to text.

Step 2

Interprets meaning

Natural Language Understanding –
Interprets meaning.

Step 3

Conversation

Dialogue Management –
Keeps the conversation flowing.

Step 4

Response Generation

Response Generation –
Crafts the perfect reply.

Step 5

Phone Operator

Text-to-Speech –
Responds like a real person.

Our Services at a glance

Answer Messaging
  • Custom greeting
  • Message capture
  • Warm transfers
  • Email/SMS notifications
Help Desk & Triage
  • FAQ-based assistance
  • Escalation & handoff to live agents
  • Notifications & call summaries
Bookings Management
  • Appointment scheduling
  • FAQ support
  • Connect our BOT via API
  • Transfers to bookings team
Outreach Campaigns
  • Custom intro & data capture
  • FAQ engagement
  • Appointment setting & sales transfers
Live Chat Agents
  • Website chat with AI or live support
  • Appointment bookings
  • Real-time notifications
Full Visibility & Real-time Insights
  • Receive detailed call summaries via email or SMS
  • Access real-time reporting & audio recordings via our secure Client Portal

Our Features, Explained

At tmc-ai, we make conversations simple, seamless, and smart. Our features are designed to enhance the way you connect, blending decades of communication expertise with the latest in conversational AI technology.

Features explained

Smart FAQs

Smart FAQs

Unlimited FAQs

Scripted responses to common questions, with variations handled naturally. Example: “Where are you located?” → “We’re on the corner of North Street and South Road, Suburb, 5115.”

Tiered FAQs

Logic-based follow-ups based on user responses. Example: “What’s the cost of a car service?” → “Is this for a new or used car?” → Tailored answer.

Call Handling & Transfers

Call Handling & Transfers

Call Transfer

Unlimited destinations based on user requests. Example: “Can you transfer me to Reception?” → Bot connects the call.

Handover to Call Centre (tmc)

If AI can’t resolve the issue or caller requests a human, the call is transferred to our in-house team. Example: “Can I speak to a human?” → Live agent takes over with a scripted resolution flow.

Bookings Integration

Bookings Integration

Supports unlimited calendars. Example: “Can I book an appointment?” → Bot checks availability, sends invite and confirmation.

API Integration allows us to plug our BOT into almost any system. We are tech agnostic

Data & Communication

Data & Communication

Data Communication

Unlimited data points gathered for follow-up actions. Example: Bot collects name, address, etc.

Email Notifications

Sends collected info or alerts to your team. Example: Booking details emailed to staff.

SMS Notifications

Sends updates via SMS (requires messaging system). Example: “Your appointment is confirmed for 3 PM.”

Customer Feedback

Customer Feedback

Reviews & CSAT Ratings

Collects user feedback at the end of interactions. Example: “Rate your experience from 1 to 5.”

Integrations

Integrations

CRM Integration

Retrieves and updates customer records. Example: Bot greets caller by name using CRM data.

Payment Integration

Securely collects payments. Example: Bot guides user through transaction and confirms payment.

Advanced AI Capabilities

Advanced AI Capabilities

Generative AI

Handles unexpected questions with intelligent, dynamic responses. Example: “What’s the difference between your plans?” → AI generates a tailored explanation.

Data Store Access

Pulls info from websites, structured/unstructured data sources. Ideal for chatbots and e-commerce.

Website Scraping

Extracts and consolidates content from your site into the bot’s knowledge base.

Book your FREE consultation with one of our expert consultants.

Explore how conversational AI can work for your business and get a tailored quote to match.