FAQs2025-11-19T03:31:58+11:00

Your questions, explained in plain English.

FAQs

Know more about Conversational AI

frequently asked questions

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How does tmc-ai answer calls?2025-09-01T03:30:31+10:00

It picks up instantly with a natural voice, follows your custom call flow, and handles bookings, info requests, and urgent call routing.

Can it handle multiple calls at once?2025-11-19T04:25:11+11:00

Yes, up to 10,000 simultaneous calls. No missed enquiries, even during peak times.

Can I customise how it answers?2025-09-01T03:30:19+10:00

Absolutely. Greetings, FAQs, routing, and responses are all tailored to your business.

Is it available after hours?2025-11-19T04:26:12+11:00

Yes, it’s available 24/7, including weekends and public holidays. You can set different rules for different times.

Will I get call summaries?2025-09-01T03:30:09+10:00

Yes. You’ll receive transcripts, and notifications via SMS, email, or your Client Portal will provide activity reporting with recordings.

Can it block spam calls?2025-09-01T03:30:03+10:00

Yes. Smart filtering keeps your lines clear for real customers.

How long does setup take?2025-09-01T03:29:57+10:00

Less than 30 minutes for standard services. You can go live the same day.

How does it actually work?2025-09-01T03:29:33+10:00

It greets callers, answers questions, sends messages, and transfers calls when needed — all based on your setup.

What do the voices sound like?2025-11-19T03:29:07+11:00

Choose from a range of natural, professional digital voices.

What if it can’t answer a question?2025-11-19T04:27:54+11:00

It logs the call, sends a transcript to your team, or transfers to a nominated person in your team. It’s your choice. Alternatively, transfer the caller to our call centre.

What happens to my phone number?2025-09-01T03:28:55+10:00

We provide a new number or help you divert your existing one. Easy setup included.

Can it manage bookings?2025-11-19T04:28:41+11:00

Yes, via API integration with your booking software, or by sending appointment details directly.

Can it transfer calls to my team?2025-11-19T04:29:29+11:00

Yes, cold or warm transfers, depending on your preference.

What’s the onboarding process like?2025-09-01T03:29:09+10:00

We learn your needs, build your AI agent, let you test it, fine-tune it, and give you full Client Portal access. Transparent and collaborative.

Can I listen to the calls?2025-09-01T03:28:15+10:00

Yes. All calls are recorded and available in your secure Client Portal, with full reporting.

Does the AI offer multi lingual options?2025-11-19T03:30:29+11:00

Yes, our BOT will perform whatever you need in almost any language.

Can I integrate an AI solution to our IVR?2025-11-19T03:31:31+11:00

Yes, you can. Just route whichever voice queue to our BOT, the rest to other parts of your team. Its that easy!

Book your FREE consultation with one of our expert consultants.

Explore how conversational AI can work for your business and get a tailored quote to match.

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